Refund policy

Our Website IS NOT in conjunction with our physical STORE, therefore out T&C's relate to online purchases only.

Returns Process

• Please contact us to receive approval for your return via email sales@thehomeinterior.com.au
• Product must be returned within 7 days of receiving your order
• Product must be in the original condition it was received in
• Product must not be used, damaged, altered or washed. Tags on fashion must not have been removed. 
• Sale items cannot be returned unless deemed faulty
• Final sales items are final sale - they are ineligible for returns or store credit
• Return postage is to be at the cost of the customer unless deemed faulty, damaged or incorrect item
• Returns to be sent to 41 Donald Street, Nelson Bay NSW 2315
• We recommend sending with a register carrier that provides tracking as The Home Interior will not be held responsible for lost returns

Damaged or faulty items

Please inspect your order upon receival. You have up to 24 hours upon receiving your order to advise if there are any damages, faults or you have received the incorrect item. 

Exceptions / non-returnable items

Due to the nature of certain products, we will be unable to accept returns on the following items:

• Perishable goods e.g. food product, flowers, plants etc
• Personal care items e.g. beauty products, soaps, perfumes etc
• Hazardous materials e.g. flammable liquids or gases etc

 

Sale and Final Sale

• Final Sale product cannot be returned for a refund or store credit
• Sale product can be returned within 7 days for a store credit only unless the item is deemed faulty or damaged and approved by our team for a refund

Exchanges

Unfortunately we do not offer exchanges on our items. If you are deemed eligible for a return, we suggest returning the undesired item for an approved refund / credit note to then purchase the item you want instead. 

 

Gift Cards & Coffee Coins

Gift cards and coffee coins are inelgible for returns or refunds

Refunds

We will notify you once we’ve received and inspected your return. You will recieve notification via email when your refund / credit note has been processed by our team.
Refunds will automatically go back to your original payment method. Please note this may take up to 10 business days to appear.
Please reach out via email if you have not received your funds after 10 business days sales@thehomeinterior.com.au

Credit Notes

We will notify you once we have received and inspected your return. You will recieve notification via email whenn your credit note has been processed. Your credit note will be attached to this email.
Please reach out via email if you have not recieved your credit note within 3 business days of your return being delivered back to us sales@thehomeinterior.com.au